Ordering from Coil + Drift can be done via email (firstname.lastname@example.org) or over the phone (please email to request our direct line). Coil + Drift will send you a confirmation/invoice email no less than 24 hours after your order has been placed, or next business day. The collection is made to order and will be completed within the lead time listed on your invoice. Please write with any questions to email@example.com.
Coil + Drift delivers using various shippers including white glove services, freight, and UPS, depending on the size and special requirements of the item. We cannot be held responsible for delays that are beyond our control. Every Coil + Drift product is quality-checked before leaving our studio in its intended condition but it is the customer’s responsibility to inspect each item upon delivery. All of our products are carefully and professionally packaged so that they arrived in the most ideal condition. If a piece is damaged in-transit Coil + Drift will coordinate and cover repair if notified within one business day.
If you need to cancel your order, you must do so in writing via email to firstname.lastname@example.org within 48 hours of the time the order was placed. All delivery charges are non-refundable. All of Coil + Drift's items are handmade and are made to order. Because of this, we do not accept returns of any kind.