FAQ

 

DO YOU OFFER A TRADE DISCOUNT?

Yes, we offer discounts to members of the trade.  Please reach out to us via studio@coilanddrift.com prior to ordering and attach a copy of your resale certificate to your message.  We will respond with trade pricing and ordering instructions.  

HOW LONG DOES IT TAKE TO GET MY PURCHASED ITEMS?

Production lead-time for our entire collection is 10-12 weeks.  Your order will be processed once payment is received and we’ll be in touch again roughly 2 weeks before completion to discuss shipping and delivery options.

CAN I CUSTOMIZE MY ORDER?

Yes, our entire collection is designed to be customizable.  Whether you’d like a custom finish or a custom size, we can make it happen.  Email us at studio@coilanddrift.com and we can create and send you a custom quote.

DO YOU OFFER MATERIAL SAMPLES?

Yes, we offer wood, metal, leather, stone, fabric, glass, and resin samples.  Each sample is $7, plus shipping. Email us at studio@coilandrift.com with what samples you’d like and a shipping address and we’ll send you an invoice. 

PAYMENT

We accept payment by ACH, paper check, credit card (Visa, Master Card, Discover, American Express), Apple Pay, and PayPal via our site or emailed invoice.  Service fees may apply.

 

HOW ARE COIL + DRIFT PRODUCTS MADE?

Our entire collection is hand made within 150 miles of New York City by a small group of expert craftspeople.  We believe in supporting local manufacturing and materials. All of the wood we use is sustainably grown and harvested American hardwood that is FSC Certified.

DO YOU PROVIDE A WARRANTY?

We offer a one year limited warranty on our entire collection that protects against mechanical defects and technical failures.  Affected items will be repaired or replaced.


DO YOU SHIP INTERNATIONALLY?        

Yes, we are happy to ship to anywhere in the world.  Email studio@coilanddrift.com to request a shipping quote or select your own shipper and we’ll coordinate pickup.


CANCELLATION & RETURN POLICY

If you need to cancel your order, you must do so in writing via email to studio@coilanddrift.com within 48 hours of the time the order was placed.  All delivery charges are non-refundable. All of Coil + Drift's items are handmade and are made to order. Because of this, we do not accept returns of any kind.